Why a Crisis is the Best Test of Your Communication and the Worst Time to Find Out It’s Not Working

Why a Crisis is the Best Test of Your Communication and the Worst Time to Find Out It’s Not Working

While the entire Texas coast is still trying to recover from Hurricane Harvey, many of my clients who were affected by the storm are calling to say they need help in the area of communication. Even though budgets are tight and many have been hit by expenses that couldn’t have been foreseen when budgets were […]

How to get people to STOP resisting your requests

How to get people to STOP resisting your requests

When it comes to things they don’t want to do, people generally don’t go quietly. They passively or actively resist, question, argue, and sometimes get angry. Even if they never open their mouths, they’re likely thinking, “I don’t have to do anything! Just watch me!” Whether speaking to a customer, an employee, or to a child, beginning with, “You’ll […]

What you don’t know about your conflict style could crush your organization (and your career)

What you don’t know about your conflict style could crush your organization (and your career)

One of the things I’ve noticed about the organizations I’ve served in more than 20 years in business, is that the organization’s “conflict culture” is almost always a direct reflection of the dominant conflict style of the organization’s leader. If the conflict style is weak or negative, it becomes a cancer in the organization, destroying […]

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