PERFORMANCE COMMUNICATION BLOG

How to get people to STOP resisting your requests

How to get people to STOP resisting your requests

When it comes to things they don’t want to do, people generally don’t go quietly. They passively or actively resist, question, argue, and sometimes get angry. Even if they never open their mouths, they’re likely thinking, “I don’t have to do anything! Just watch me!” Whether speaking to a customer, an employee, or to a child, beginning with, “You’ll […]

What you don’t know about your conflict style could crush your organization (and your career)

What you don’t know about your conflict style could crush your organization (and your career)

One of the things I’ve noticed about the organizations I’ve served in more than 20 years in business, is that the organization’s “conflict culture” is almost always a direct reflection of the dominant conflict style of the organization’s leader. If the conflict style is weak or negative, it becomes a cancer in the organization, destroying […]

Is Your Poor Communication Costing You Dearly?

Is Your Poor Communication Costing You Dearly?

As a communication fanatic, I may be biased, but I think it’s time people stop taking communication for granted and start adding up the cost of poor communication. Too many people assume because their mouths work, their ears work, and they can read and write, that means they’re communicating. To a certain degree, they’re right. They […]

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