PERFORMANCE COMMUNICATION BLOG

5 Tips for Using Silence to Your Advantage

5 Tips for Using Silence to Your Advantage

Not many people realize that silence is a very powerful communication tool—sometimes even more powerful than nonverbal communication or words. Doubt it? Try this. Look a person in the eye, ask him or her a question, and then wait for a response. Remain silent and simply maintain eye contact and provide your undivided attention. What […]

Why a Crisis is the Best Test of Your Communication and the Worst Time to Find Out It’s Not Working

Why a Crisis is the Best Test of Your Communication and the Worst Time to Find Out It’s Not Working

While the entire Texas coast is still trying to recover from Hurricane Harvey, many of my clients who were affected by the storm are calling to say they need help in the area of communication. Even though budgets are tight and many have been hit by expenses that couldn’t have been foreseen when budgets were […]

How to get people to STOP resisting your requests

How to get people to STOP resisting your requests

When it comes to things they don’t want to do, people generally don’t go quietly. They passively or actively resist, question, argue, and sometimes get angry. Even if they never open their mouths, they’re likely thinking, “I don’t have to do anything! Just watch me!” Whether speaking to a customer, an employee, or to a child, beginning with, “You’ll […]

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