Customers Have A Thankless Job

This week, guest blogger Bryan Grossman shares some thoughts on communication and customer service. Bryan is a freelance writer/editor at BMG Communications. He is also an experienced newspaper reporter and editor who has written and published many articles and editorials related to communication in the workplace. To learn more about Bryan or to contact him, check […]

What You Don’t Know About Nonverbal Communication Can Hurt You

Nonverbal communication plays a significant role in either reinforcing or contradicting our words. An oft-quoted statistic states that 93 percent of our communication is nonverbal. However, to state such is to oversimplify the role of nonverbal communication. It’s fair to say though, that our nonverbal messages are critical to the believability of our words. Our […]

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